I have had a Spa most of my life so when I went Spa shopping I had a good Idea of what I wanted. I spent a couple of weeks looking and testing Spas and narrowed the choices down to a couple. I tried them out twice by myself and one more time with my wife. Never a problem with Tim. Although I didn't buy my previous Spa with Him he was the closest dealer after mine closed. He did all the service and has a full line of chemicals. I have had service done on both units and its never been a problem even though I am an hour away. Tim goes out of his way to make you feel comfortable with your purchase unlike most of the other guys were you are just a notch on their belt. He asked why and what were we looking for, I told him the problems and put me in the perfect spa. 2 1/2 years later I still use it almost every day. No mater what the problem he treats you like your buying a $10,000 spa or a $2.00 test kit. Great Spas and Great Service.